MoveitPro Software Reviews and Ratings | 2023 (2023)

Revised September 2020

10 star customer service

There are things about the efficiency of the software that I don't like, but the MoveItPro team is so great that I like to add a few extra steps to complete a task because I really feel like they're an extended part are of our company. [SENSITIVE CONTENT HIDDEN] was a member of customer support who was very helpful with all of our automotive emails and technical questions. She is brilliant and so responsive! However, they are all! I have nothing negative to say about the customer service staff. They all deserve a 10 star rating.

ADVANTAGES

Wow! Customer service with move-it Pro is like nothing you've ever seen before. I feel like I have an entire team waiting to help you and answer any questions you may have about your software program! They are all very friendly and will help you with any problem you have.

OPPOSITES

I feel like there are too many (clicks/steps) to do to complete a job. I don't like that I can't write personalized emails to my customers through the software program. I wish I could ship inventory to a prospect more efficiently. Customers sometimes complain about how difficult it is to fill out and submit the inventory form.

Revised October 2020

Move it professional user

Great

ADVANTAGES

Very easy to use. Communication with the Help Center is beyond phenomenal.

OPPOSITES

If changes are required for a reserved move, the move's reservation will be canceled and you will need to rebook the move. That's really the only thing I don't like about the software.

Revised January 2020

Terrible Software DO NOT USE!

Terrible company. It will scam you every step just to get paid. He lied from start to finish. I tried them for a month, they charged me $600 and refused to refund. They lied about the services they can offer. Their software is designed for companies that work by weight and hourly rates, not volume. I specifically asked this question before signing up and was told that everything is customizable, but that was a lie. He told me that DOT closes deals based on volume, another lie. Total waste of time and money. Don't use this software for your moving business, I promise you'll regret it! This comes from someone with 20 years of experience in the moving industry!

ADVANTAGES

Nothing, total waste of time. They guide you through useless workouts!

OPPOSITES

Everything and everyone! Pure lies from start to finish!

Revised February 2018

Good experience, quality product.

We save time by respecting the initial wait time for a potential interaction.

ADVANTAGES

We use Moveitpro software for our local moving company. We love the professional look of the listings you send our clients. Initially, the software was easy to learn and the online support team was very helpful and answered our questions immediately via chat. Many thanks to the technical support team! girls, you are great! The software can be easily manipulated to customize your settings. The only complaint I had was that the software was a bit slow at first, but they fixed it completely! Now it's running smoothly and I can make an offer before calling the customer what we want. I would definitely recommend trying Moveitpro to help you run your moving business.

OPPOSITES

Load time, sometimes the inventory has to catch up with my item clicks and I have to wait and make sure everything is checked in.

Revised January 2017

The best software for our business and the support is absolutely phenomenal.

I have been using this software for our multi-million dollar moving company for several years. We do everything from capturing leads on our website, getting estimates over the phone, sending quotes, following referral sources, booking jobs, scheduling equipment, staff management, fleet management, receiving payments, digital/ paperless bills of lading, payslips and much more. We really couldn't be happier with MoveitPro. It's a little more expensive than most moving programs, but the price difference is undoubtedly offset by the extra business and time savings.

ADVANTAGES

Everything is designed to make it very easy for new users to get started, support, email automation and digital/BOL billing.

Revised February 2018

Great product with really great people behind their product!

ADVANTAGES

I have been in the moving industry for almost 15 years and have used various programs, software and methods to make estimates and reservations. When we switched to Move it Pro, we immediately became more efficient in quoting and organizing. Because MiP is web-based, we were able to go paperless and manage invoices and clients from the field or office. Emails, customer changes, invoices and receipts for our customers are now seamless. The dedicated customer service at MiP is top notch. They communicate with you quickly and keep you informed of updates and changes.

OPPOSITES

There is much more that could be possible in the business, but this is a work in progress that I am sure will continue.

Revised October 2019

Absolut TOP!

ADVANTAGES

I've been in the moving industry for over 20 years. I was a member of Bekins, Arpin, Allied, National and Wheaton. I've used Chrisco software, Techmate software, Compumove, Windfall and this is hands down the best I've seen or used. I don't think I could run my business more efficiently without Move it Pro. Once set up it really helps in all aspects of the moving industry. Worth the money. But if you're not sure about the software, go with Move it pro. Their support system is second to none. I could go on forever, but in short. In order to be successful and stand out from other moving companies, I guarantee apples for apples that the consumer will go to the Move it Pro seller. I love it and the people who work there are the best. Top product and wonderful support. What more can you ask? Thanks guys you are the best.

OPPOSITES

No hiccups, setting up to send direct email can be tricky, but they'll get you through and are always there for you.

Revised August 2018

Great software, great support team!

We have already recommended it to business partners starting their own business. I've used other moving industry software and it's ugly and unattractive. I'm still learning how to take full advantage of this powerful software, and it, in turn, helps our business reach its full potential.

ADVANTAGES

What we like most about this software is that it can be tailored to our specific needs. Answers to our questions are just a chat away and the support team is very helpful and friendly. Also, we feel part of something "bigger," meaning we don't feel like just another "user." The team really knows who we are and seems to genuinely care about us personally and the success of our company.

OPPOSITES

Some of the features require formal training to understand and navigate... but then we're forced to use and interact with support, which is great!

Revised March 2017

I can't believe I went the first 5 years of my business without MoveitPro

I've been using MoveitPro for about 6 months now and really don't know how it performed without it. They really know the moving business and it's not just software that was developed and then they decided to sell it to moving companies as well. You can tell at every step that the software was built from the ground up for moving companies. I've seen our sales increase by 30% over the past few months in the same months and I really give MoveitPro credit for that. Aside from automatically setting up campaigns to communicate with my customers in terms of emails, calls, etc. In doing so, I can work on what really matters and that is more and new accounts. The support is by far the best. When I reach out, I get a response within about 5 minutes, even if it's after hours. How can you top that? Thanks again MoveitPro for helping me grow my business.

ADVANTAGES

24/7 support, automating emails, rating my works to know how to cite them and much more.

OPPOSITES

none

Revised September 2019

Terrible business practices, unintuitive software

Extremely bad, time consuming and just an overall bad experience and bad taste in your mouth. What I originally thought would cost 750 actually cost 1750.

ADVANTAGES

None at all. A bad system run by a worse company.

OPPOSITES

The whole, the whole business model runs a live demo without mentioning all the extra costs or the main caveats if they charge you or how they extend contracts without asking or making deposits or how cancellation works. They sign you up as soon as possible so if you complain you can always get back to it quickly, it was in the contract or they heard the recordings and got it quick so you miss it. In addition, the software is not intuitive and cannot really be adapted, or at least not to our needs. Just a bad experience. I DO NOT RECOMMEND IT AND I WOULD STAY AWAY. DO NOT USE THIS COMPANY OR SYSTEM

Revised December 2020

Great customer service

ADVANTAGES

If I ever have a problem, the team comes up with a solution quickly. [SENSITIVE CONTENT HIDDEN] are always there when I need them most. And it's a great start for a one-man management team.

OPPOSITES

A few things that I hope to change in the future in terms of access and functionality without having to contact support and restricting access to what crew members can see versus drivers/crew leaders.

Revised September 2020

Amazing platform and staff

We recently decided to switch our customers to Move it Pro and it has been an exciting and easy process thanks to [SENSITIVE CONTENT HIDDEN]! He was on board and was incredibly helpful in helping us integrate the software into our business. You were a great specialist and appreciate your effort!

ADVANTAGES

Very easy to use and has maximized the expedited process at our office!

OPPOSITES

Please integrate cubic foot rate!

Revised January 2019

The best in the business!

Overall, MoveitPro has enabled us to reach and stay in touch with more customers in a fraction of the time, helping us improve our customer experience and expand our operations quickly and efficiently.

ADVANTAGES

The software fits our needs perfectly, it has allowed us to grow in ways we didn't think possible in a tenth of the time we thought possible!

OPPOSITES

We haven't found anything limiting or unsatisfactory that doesn't fit our business model.

Revised March 2021

terrible experience

We are very dissatisfied with the handling of the cancellation. When that software turned out to be broken, the rep seemed more focused on being right than serving an unhappy customer. They definitely seem to only care about what the contracts say and what they think is happening or right, rather than listening and understanding the client's perspective and the implications of their decision to take over $3,000 into a small business understand. There is no real customer service with these people. It's all about the money, too bad. We just found out one by one what the contract says and what they told us and what they are entitled to. At the end of the day they sold us something that didn't fit our stated needs and then charged us a huge sum of money only to say to charge us more but they gave us a $500 break from the final price. Never before has a company handled cancellations of new business in this way. It was very unethical and disappointing to see how comfortable they were just accepting money.

ADVANTAGES

We thought this software was customizable and it is not.

OPPOSITES

Calendar features, lack of ability to customize it to our business needs

Revised March 2021

MoveitPro has made a huge difference for us!

MoveitPro software and [SENSITIVE CONTENT HIDDEN] have greatly helped our company organize, professionalize and capitalize business leads with fast and thorough training, excellent support and guidance. You made a big difference for us! I'm newly hired and [SENSITIVE CONTENT HIDDEN] a great trainer and supporter! My business owner said he changed his "world" after using this software with the ongoing help and support of [SENSITIVE CONTENT HIDDEN].

ADVANTAGES

Several functions that make a job with many "moving parts" more organized, professional and efficient.

OPPOSITES

So far I haven't noticed anything I don't like about the MoveitPro software.

Revised September 2016

The best moving software I've ever worked with!!

I am the operations manager for J&J Metro Moving and Storage and I use this software on a daily basis and my experience with it has been beyond excellent.

ADVANTAGES

Easy to use, reliable, accurate and very organized.

OPPOSITES

We've been using this software for over a year and I have no complaints.

Revised February 2018

Great moving software, fantastic customer service!

Sometimes there are small glitches in the system but the staff is amazing at fixing problems very quickly!

ADVANTAGES

Streamline the reservation process. I love the customer service representatives, they are very responsive and helpful. Your training is great!

Revised April 2019

Excellent customer service

Movitpro enabled us to manage a project from start to finish with one software

ADVANTAGES

Movitpro is very easy to learn and use.

OPPOSITES

Moveitpro sometimes needs time to update.

Revised December 2020

Danke Move It Pro!

ADVANTAGES

We love Move It Pro! makes running a moving company a breeze! Working with the Move it Pro staff is fantastic! [SENSITIVE CONTENT HIDDEN] made the transition so easy and was really there for us every step of the way. There was no pressure to rush the training and he answered all my questions in detail! We are very happy to work with such great people!

OPPOSITES

Nothing. all is well!

Revised March 2019

Finally a company that has real people to contact.

My overall experience with the software and staff was excellent. All my questions are answered promptly and my contact person is always helpful and relieves me. You couldn't ask for a better paperless software platform.

ADVANTAGES

I love the ease of use. Everything integrates seamlessly and the dashboard has everything I need to never leave the screen.

OPPOSITES

I have no complaints, everything has always been resolved and I couldn't ask for a better experience.

Revised January 2019

Software that allows the company to move forward!

The MoveitPro team is constantly looking for ways to improve the software to meet the needs of companies in the moving industry. As a user, when I have a question, they respond quickly and guide me through the process. Customer service beyond exceptional.

ADVANTAGES

Easy to navigate, speeds up the estimation process, built-in tracking process.

OPPOSITES

I would like more detailed financial reporting capabilities for each type of move.

Revised March 2021

IPM classification

Other than the billing that put an extra charge on my credit card (which they fixed) everything has been good so far.

ADVANTAGES

It seems so simple that I haven't been able to use it yet.

OPPOSITES

Once again I wasn't able to fully work with it, we just got it. Training wise it seems pretty easy, at least [SENSITIVE CONTENT HIDDEN] makes it seem like she's the best.

Revised September 2020

Moveit Pro review

I enjoy using this software and would recommend it to other companies.

ADVANTAGES

I like that most of the features are easy to find and learn.

OPPOSITES

I don't like that the tracking date isn't easy to see on a customer's listing. I don't like that we have to book a move longer than 2 days when we're just trying to send a quote with an easy to read breakdown.

Report written in August 2017

Organized, simple, estimates are easy to generate, customer support is fantastic, always available.

ADVANTAGES

How easy it is to budget and how organized it is. Everything is designed to make your job easier. Customer service is 100%. They are in constant communication with you about anything you need help with. If there is ever a problem they are always quick with anything.

Revised November 2018

Move it Pro is a bomb

ADVANTAGES

They are always up to date and always ready to help! They are constantly improving and updating everything to make the software the best it can be!

OPPOSITES

There are very few downsides. Any scams are usually fairly minor and the downsides we face will fix us.